1.       Due to the nature of our industry, which includes many misstatements and negotiations during and after the project is completed, we have included all relevant written communications in the agreement, to avoid misunderstandings. 

2.       We will make every reasonable effort to both control your costs and satisfy the technical requirements of the project. 

3.       The signed contract does not obligate REM to start or complete the project if the required retainer is not securely paid. 

4.       The percentage of retainer required is based upon the number of lead days to the projects start date after the retainer is received, not the date of the signed agreement. 

5.       Un-retained projects will not be put on the formal schedule until the retainer requirement is completed in a secure form.

6.       Federal government clients are generally excluded from retainer requirements if a contract award is in place.

7.       During project execution, if the client or client agents prevent REM employees from performing a task for any reason other than safety, you remain liable for that work under a flat fee contract.

8.       If the contract is specified as a flat fee contract, as opposed to a time & materials contract, then the balance of the agreed contract maximum is required to be paid at the physical completion of REM's portion of the work. This means that if there is a sub-contracted commercial shipper that is actually transporting and delivering the equipment, furniture, etc., then REM is FOB (free on board) after successful pickup by the subcontracted shipper, and payment is then reasonably immediately required. 

9.       If REM is delayed or prevented from completing the tasks outlined by the contract, by extraordinary conditions such as legal or administrative action, then REM is entitled to increase all contract amounts to cover our additional costs. 

10.   If the project is interrupted by things beyond the control of REM, such as weather or dangerous local conditions, and the project must be restarted after a delay of more than 1 business day, a restart fee may be charged to cover REM’s additional costs.

11.   If the agreement is a time and materials basis then our standard terms will apply to payments.  On a time and materials contract is the client’s responsibility to monitor their costs on a constant basis. 

12.   The client may request a short report by the REM supervisor, which contains the best estimate as possible at that time. 

13.   If the client determines that the costs are greater than can be justified or paid, then it is the client's responsibility to inform the REM supervisor as soon as possible to stop further expenses from being incurred.

14.   If payment terms are violated then the REM supervisor will then have the option, or accept corporate orders, to execute a mechanics lien, as allowed by state, federal or local laws, on the equipment! A mechanics lien is a method to insure payment by holding control of your equipment, until payment is completed, if balance due is greater than $500.00.

15.   There are fixed storage costs for goods held under lien which is based upon such factors as duration, size, weight, and perishable nature of the goods. 

16.   Payments must be made is a secure and verifiable method which includes credit cards authorization for amounts under $500, and either cash, bank wire or certified business check for amounts greater than $500.

17.   According to the amount of lead time provided for the project, and our current staffing available to participate in the project, temporary workers may be requited from the local area, using employment agencies, internet posts, or other common means of recruitment in that area.

18.   REM part-time sub-contractors are covered by REM insurance, and REM is responsible for their competence and effectiveness.  These employees are screened and vetted by REM before they are allowed to participate in the project.